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Frequently Asked Questions (FAQ's)

Registering

How do I become a registered user if I do not have an account?

To become a Registered User of Motion Industries, under the 'Sign In' section, select 'Not Registered'. Next you will select 'Click here to register for New Motion Industries Customer Access'. Finally, select the 'Create a New Account' button and proceed to fill out the necessary information requested.

How do I become a registered user if I know my Motion account number?

To become a Registered User of Motion Industries, under the 'Sign In' section, select 'Not Registered'. Next you will select 'Click here to register for New Motion Industries Customer Access'. Finally, enter your branch (Motion servicing location) and account number and proceed to fill out the necessary information requested.

ID and Password

How long does it take to get my username and password?

Average wait time to get a username and password is around 24 hours.

What if I forgot my user ID or Password?

Under "Sign In" on the upper right of the home page, click on "Forgot Your Password?", complete the information, and a password reset will be emailed to you.

Ordering

How do I place an order?

Either search for an item or select a product, brand, or keyword from the left tab to find your specific item. Once item is found add the item to cart then select checkout.

How do I find my existing orders?

To find your existing order, from the home screen under 'Order Status Search', enter your email address and order control number (OCN). You can also select 'Existing Orders and Quotes' from the top bar.

What does available mean?

Available means products that will normally be shipped within 5 business days. Some products may be ordered and shipped by the manufacturer with varying lead-times. In-Stock means products are in-stock and ready for shipment on the same or next business day.

Branch Locator

How do I find my branch information?

To find your branch information, select 'Locations' on the top bar. Then enter your state/province or zip code to search for your local branch.

Product Information

How do I get a quote for a product?

Select 'Get Quote' from lists of products searched and then select checkout. Fill out the requested information.

How do I search for a specific brand?

To find a specific brand, select 'Brands' from the left tab. Brands are then listed in alphabetical order.

Can I search for parametric data?

To perform a Parametric Search, click on a product on the left side of the Home Screen. Make a selection from the drop down menu beside 'Parametric Search'. Then use the drop down selections, to select the information for the item needed. Once finished with the item criteria, click on 'View All Products' to see a list of items within the Parametric Search.

How do I limit my search to the printed Catalog only items?

To limit the product search to only Print Catalog items, under the search field check 'Catalog Items Only'. Then continue with search criteria.

How do I find a product from the printed catalog?

From the Home Screen, select 'view catalog' on the top right of the screen. From there you can view all pages of the catalog and enter item numbers to add items to cart.

Where can I find more information on product support?

Click the 'Services' tab on the top bar. From here you can access technical support as well as product training.

Motion Industries Company Information

Where can I get more information on the company?

Click the 'Company' tab on the top bar. From here you can access more information about Motion Industries including the mission statement and supplier diversity.

Where can I find information on the Motion Institute?

The Motion Institute information can be found by selecting the 'Services' tab, then click on 'Motion Institute Training' on the left tab.

Training

Does Motion Industries offer training classes?

The Motion Institute offers a variety of classes both hands-on and via webcast.

Suppliers

How can I become a supplier of Motion?

From the Home Screen, select 'Supplier Portal' on the top bar. Then select 'New Supplier Request Form' under the section 'How to Become a Supplier'. Your request will be evaluated and someone from Motion will contact you.

Who is a supplier to Motion Industries?

To find a complete list of the Supplier of Motion Industries, click on 'Suppliers' on the top bar. Then click on 'Suppliers List' on the left side of the screen under 'Suppliers'.

Government Sales

How do I find the Motion Industries GSA number?

Motion Industries' Contract number is GS21F0029X.

Literature

How do I order a GPC Annual Report?

Go to www.genpt.com, and complete the form found in "Contact Us"; check the "Check here for Annual Report requests".

What about other Product Literature?

To access other Motion Industries Product Literature, look under "Resources" on the home page and click on "Literature and Catalogs".

Brands

 1-800-526-9328 For Assistance or to Order, Call Us 24/7: Expect More with Motion
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Motion Industries 1605 Alton Rd. Birmingham, AL 35210, USA (205) 956-1122